Terms & Conditions

The Terms and Conditions contained herein along form an agreement regulating our relationship with regard to the use of “www.Orrangebag.com” by you.


Please read this agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.


Orrangebag.com may add to or change or update these Terms and Conditions, from time to time entirely at its own discretion. You are responsible for checking these Terms and Conditions periodically to remain in compliance with these terms.


Your use of the website after any amendment to the Terms and Conditions shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.


Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.




"Agreement" means the Terms and Conditions (T&C) contained herein under the Orrangebag.com brand name. It will also include references to this agreement as and when amended, notated, supplemented, varied or replaced.


“Website” means the “Orrangebag.com” owned and operated by Estinlo eCommerce Private Limited, which provides a venue to the users of Orrangebag.com to buy the products listed / displayed at Orrangebag.com.


"Affiliate" being a corporate entity, means any entity, which controls, is controlled by, or is under the common control of the Company and being an individual, means any entity, which is controlled by the Company.


“Customers/User/You” means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale by Orrangebag.com by placing its order on this website.


“Product's” connotes the goods, services promoted / displayed on the website and offered for any use / sale.





All goods on our website www.orrangebag.com are presented in a true-to-life manner to the greatest extent possible. Due to different settings or performances of computer monitors or printers, photographs can and may differ from the real appearance. Consistency cannot be guaranteed by ORRANGEBAG.com.



Products as presented on the website may be out of stock, unavailable for other reasons or may vary in price in individual cases. The presentation of goods on the website is not a binding offer. Unless specified otherwise, all mentioned prices are given in Indian Rupees incl. VAT plus shipping costs.



All products are delivered with one or multiple tags attached. When trying on the items, please be careful not to break away any of the tag(s). The obligation for returns does not apply when the tag (or any one of the tags) has/have been removed, broken or damaged.




This Website is only a venue where Users may meet and interact with us for their sale and purchase transactions.


The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to product(s) and services, etc., over which we have complete control and same may be the subject to change.


The agreement between you and Orrangebag.com is subject to the following terms and conditions:-


The User certifies that he / she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.


These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.


By using the shopping services of Orrangebag.com, you agree to be bound by the Terms and Conditions.


All prices, unless indicated otherwise are in Indian Rupees.


By indicating User’s acceptance to purchase any product or service offered on the website, user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.


Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.


In a credit card transaction, you must use your own credit card. Orrangebag.com will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.


In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or shipping address) any extra cost towards re-delivery shall be claimed from the User placing the order.


Payment gateway takes 24 to 48 hours to confirm the payment to check for fraudulent transactions. Shipment/Delivery time of order processing starts from the day of receipt of the payment confirmed against the order placed with Orrangebag.com. Usually all orders are processed and shipped within 7 working days (excluding Saturday & Sunday), once payment is confirmed. However, certain categories of products have different lead-times for delivery due to the nature of the product. Do check the delivery timelines for each product while ordering.


Orrangebag.com shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond the control of Orrangebag.com.


The product(s) shall be subject to manufacturer's terms and conditions for warranty, service and maintenance, and company does not accept any responsibility for the same. The company also does not accept any responsibility for the usage of the product(s) by the user.


Orrangebag shall have no liability for the defects in product received by the customer and the customer consents to agree to the terms of the return policy of the respective supplier in case of any defective products sold by such supplier to the customer.


The user agrees to use the services provided by Orrangebag.com, its affiliates, consultants and contracted companies, for lawful purposes only. Company may assign any or all of its rights under these terms to its affiliates without consent of the user.


Any attempt by a user to deliberately damage the website or undermine the legitimate operation of the website is in violation of criminal and civil laws and should such an attempt be made, company reserves the right to seek damages/injunction from any such user to the fullest extent permitted by law.


The user agrees to provide authentic and true information. Orrangebag.com reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation such user details are found not to be true (wholly or partly), Orrangebag.com has the right in its sole discretion to reject the registration and debar the user from using the services available on the website, and / or other affiliated websites without prior intimation whatsoever.


Partial delivery of product needs to be reported within 1 week of receipt of the product.


In the event of non-delivery of the products to the customers, Orrangebag.com’s liability shall be limited only to the refund of the exact amount paid by the customer for the purchase of the product(s).


Orrangebag.com’s liability to any claims will only be up to and limited to the cost of the product units in question.


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.


We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your card Account.


In case we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.


We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.


This user agreement shall be construed in accordance with the applicable laws of India. The Courts at Dimapur shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this user agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Estinlo eCommerce Private Limited and his decision shall be final and binding on the parties hereto.


The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Dimapur. The High Court of judicature at Dimapur shall have the jurisdiction and the Laws of India shall apply.


Orrangebag.com expressly reserve all intellectual property rights in all text, programs, product(s), processes, technology, content and other materials, which appear on this website. Access to this website does not confer and shall not be considered as conferring upon anyone any license under any of Orrangebag.com or any third party's intellectual property rights.


All rights, including copyright, in this website are owned by or licensed to Orrangebag.com. Any use of this website or its content, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Orrangebag.com. You may not modify, distribute or re-post anything on this website for any purpose.


The Orrangebag.com names and logos and all the related product(s) and service names, design marks and slogans are the property / trademarks or service marks of Estinlo eCommerce Private Limited. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any name, logo or mark in any manner.


All the material on the website, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the content and other downloadable material displayed on the website for your personal use only.


No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the content, the website or any related software.


All software used on this website is the property of Orrangebag.com and protected by Indian and international copyright laws. The content and software on this website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website is strictly prohibited.


Unless otherwise noted, all content are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Orrangebag.com and /or Estinlo eCommerce Private Limited.


You understand that by using this website or any services provided by the website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such.


You agree to use the website and any service at your sole risk and that to the fullest extent permitted under applicable law, Orrangebag.com shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.


You agree to defend, indemnify and hold harmless Orrangebag.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Orrangebag.com but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this user agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this user agreement.


The users have read and agreed to the Orrangebag.com terms and conditions and they have also agreed to receive promotional e-mailers and SMSs.


This user agreement is effective unless and until terminated by either you or Orrangebag.com. You may terminate this user agreement at any time, provided that you discontinue any further use of this website. Orrangebag.com may terminate this user agreement at any time and may do so immediately without any notification, and accordingly deny you the access to the website. Such termination will be without any liability to Orrangebag.com. Upon any termination of the user agreement by either you or Orrangebag.com, you must promptly destroy all material downloaded or otherwise obtained from this website, as well as all the copies of such material, whether made under the user agreement or otherwise.


All the information regarding the product(s) listed is taken from the company’s website & company’s catalogue. Some specifications are subject to change without prior notice.



1.      All contracts between you and ORRANGEBAG.com are closed when chosen items have been transferred into the shopping bag on the website, the order form has been completed for dispatch after the button "CONFIRM" or the "Return" or "Enter" key on your keyboard has been pressed (binding order of the customer), and finally upon receipt of the ORRANGEBAG.com order confirmation email sent to the email account of the customer as stated in the order form or alternatively upon shipping of the goods. The customer accepts these "Terms & Conditions" by clicking the button on the order form. Any mistakes in the order form can be corrected before dispatch of the order. The prices valid at the date and time of order apply.


2.      We do not store the contract text and it cannot be downloaded again after your order has been completed. You can print out the order data immediately after sending it. You can either use the next page "Your order".



3.      In the event our supplier does not deliver the goods as ordered by us according to the distribution agreement between ORRANGEBAG.COM and the supplier (thus breaching the distribution agreement), we are entitled to terminate the contract. In this case, we will give notice that the ordered product is not available; payments will be refunded in this case.


4.      Pre-Order Payment: Customers can place orders for certain designated items that are scheduled to arrive later in the season. This is referred to as a “Pre-Order”. The full purchase price will be taken in advance at the time of purchase.


Your items will be shipped as soon as they are available. The date of availability is indicated online on the product page. You will receive an electronic mail about shipment. ORRANGEBAG.com is not responsible for delays, cancellations or changes in pre-ordered items as stated above in our Terms and Conditions.




Payments (including shipping fees) are accepted via internet banking, credit card, debit card or cash on delivery. In the event that purchased goods are not available at the time your order is ready to be processed for shipping, any amounts credited in advance will be refunded within 7-10 business days.


Please keep in mind that some banks charge an additional fee for debit card/credit card transactions. This does not apply to ORRANGEBAG exclusively and should be clarified beforehand with your bank. ORRANGEBAG does not charge any additional transactions fees.


User can pay through various modes of payment:


·         Net Banking

·         Credit Card

·         Debit Card

·         Cash on Delivery (COD)

Any other mode of payment will not be acceptable for online shopping at Orrangebag.com.


Cash On Delivery (COD)

Payment by COD incurs a non-refundable fee of INR 50 or 10% of the value of the good(s) purchased, whichever is higher


We offer this payment option in the following Cities:


Dimapur, Kohima, Shillong and Guwahati

ORRANGEBAG accepts cash on delivery for orders which do not exceed a total value of INR 20,000/- (Twenty thousand rupees)


A maximum of three COD orders per customer within 5 working days is allowed when the orders have not been delivered or the cash on delivery amount has yet to be collected. In this case, the outstanding COD balance cannot exceed the amounts listed above. ORRANGEBAG will refuse COD orders exceeding these limits, and will inform the customer of this refusal. In this case, the customer may select a different form of payment. COD refunds for returned items can only be made to a bank account.


The amount on your invoice must be paid in full with cash to the driver or courier upon receipt of the goods. If the driver or courier attempts to collect a different amount other than what is stated on your invoice, please contact ORRANGEBAG customer service before payment.


We do not offer the COD payment option if your billing address is different from your delivery address (e.g. gift parcels). This payment option is only available in the above listed cities.



All goods will remain in our property until payment is received in full. In the case of a delay of payment for a period of more than 7 working days, ORRANGEBAG is entitled to terminate the contract and reclaim the goods.



8.1 Condition of Goods

All instructions, designs, illustrations, technical data, weight, measurement and performance specifications which are contained in product folders, catalogues, circulars, announcements or price lists, have a purely informative character. Although we try our best to ensure accuracy, we do not guarantee the correctness of such information.




8.2 Liability

Liability in the case of material defects or defects of title shall follow the statutory provisions in force in the Republic of India. Compensation for consequential damage caused by defects in delivered goods shall be excluded. The following restrictions shall apply:


ORRANGEBAG shall not be liable for other than by injury of lives, bodies and health developing damages, unless caused by ORRANGEBAG or its employees, representatives or supporters with gross negligence or intent or based on culpable injury of a primary contractual obligation by ORRANGEBAG or its employees, representatives or supporters. Any further liability shall be ruled out, except of such under the Product Liability Law of India or liability for an expressively warranted condition or defects which have been suppressed maliciously.


Data communication over the internet cannot be ensured error free and/or at any time available after the present state of the art. Therefore we are not liable for the constant and continuous availability of our website. We are not responsible or liable for the availability and the content of third party’s websites reachable over hyperlinks from our website. The content of third party’s websites will not be appropriated by ORRANGEBAG in any case.


8.3 Complaints

We welcome your feedback and are continually seeking ways to improve your shopping experience. In the case of complaints, please feel free to contact us at any of the following:


INDIA  011 300 18 123  support@orrangebag.com



Return Policy

Should you not be happy with your purchase, you have 1 (one) week from when you receive your package to make a return or exchange. Items must be in original condition with all original designer tags and the ORRANGEBAG.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged.


All sales taxes will be refunded to customers located within India.


All returns must be in compliance with our complete returns policy and procedures updated regularly at www.orrangebag.com/returns.


These return instructions are considered part of these Terms & Conditions.





Orrangebag.com reserves the right to modify Terms & Condition as and when required. Users are required to check the terms and conditions at every visit. No notification will be communicated if there are editions in the terms and conditions.




All the terms and conditions between you and Orrangebag.com shall be governed by the law of India. By visiting Orrangebag.com, you agree to the laws. Any dispute of any sort that might arise between you and Orrangebag.com or its affiliates is subject to Dimapur jurisdiction only.


For further queries you can call us at 011 300 18 123 (between 10 am to 5 pm), you can also write to us at support@orrangebag.com, we will get back to you as soon as possible.




The graphics and content on this site are the copyrighted work of Orrangebag.com and contain proprietary trademarks and trade names of the brand “Orrangebag.com”. Orrangebag.com hereby authorizes copying of documents for non-commercial use or for educational research only. The above copyright notice must appear on every such copy. No right or license is granted under any copyright, patent or trademark of Orrangebag.com to any other party. Although Brand names, Brands, Logos, Trademarks, Copyrights for products and services offered and displayed on this website are/ may be owned by their respective owners.




This site may contain links to other parties. Orrangebag.com makes no warranty or representation regarding any linked site or the materials appearing therein. Such links do not constitute an endorsement by Orrangebag.com of any such sites and are provided only as a convenience. Orrangebag.com is not responsible for the content or links displayed on such sites.




Estinlo eCommerce Pvt. Ltd.

First Floor, N.K. Commercials,

GBC/H.No. 1206, Zion Hospital Junction,

NH-29, Purana Bazar,

Dimapur, Nagaland-797112.             


Phone: 011 300 18 123

Email: care@orrangbag.com

© 2016 Orrangebag.com All Rights Reserved.